| Wirespeed
offers a proactive, flexible service centre that enables
customers to have a trouble-free experience not only with
hardware equipment and applications but also personal training
and professional resource recruitment - ensuring that your
organisation stays up and running.
Instant Support
Services
Our experience in supporting the
small, medium and corporate workplace has made us recognise the
array of challenges that organisations face with IT and the
copious ways of approaching the support of their Infrastructure.
In response to varying conditions, we have developed an
extremely flexible range of support services. Our support
packages deliver a high level of systems availability, improving
operational efficiency whilst minimising the impact of
infrastructure failures. These include proactive monitoring and
management services, delivery |
Bespoke
Training Solutions
Wirespeed’s training services offer solutions to companies who
need bespoke training or training programmes.
Should the need arise from a
Wirespeed aided project or from an independent desire to
increase the knowledge and efficiency of IT end- users,
Wirespeed provides 'best in class' training and knowledge
transfer. All solutions are highly business objective focused
and provide the right learning in the right place at the right
time.
Technology
Training
A professionally implemented IT
solution will ensure users are empowered to take full advantage
of the system; for this exact reason, training packages on all
new deployments are highly recommended. Our trainers will review
and understand the functionality of the new system and take
onboard all business needs and processes, |
Managed Learning
With our Managed Learning
Programmes, you use Wirespeed as a single point of contact to
select, source, advise and supervise IT related training.
Professional Resource
Recruitment
Wirespeed is able to support your
recruitment needs no matter how long or short the requirement.
Our cover program is designed to fulfil short term gaps in our
customer’s workforce within the areas of IT support and
management. Through utilising our own professionally vetted
supply workforce this enables you to guarantee service level
commitments during times of staff shortage.
Resource Sourcing
In addition to our extensive
supply workforce we utilise a variety of mediums to attract
candidates with the exact skills sets required |
| of
ongoing field support, provision of onsite/offsite helpdesks and
presenting customers with a single point of contact.
Key Benefits
Effective
resolution of support incidents at first point of contact and
complete management through on-site and off-site channels
Maximum
availability of the existing infrastructure by addressing
problems before they can reduce end users’ productivity
Improved
service levels and business perception of IT functionality
Scalable
support that adjusts to specific needs thereby offering the
correct service level and ensuring maximum Return-on-Investment
Expertise
in diverse technologies and environments provided through team
experience in Microsoft, Nortel Networks, Cisco Systems, Foundry
Networks and UNIX
Ability
to identify weakness in infrastructure and recommend paths to
obtain maximum benefit, realistically
Enabler
for capacity planning through constant pro-active trend analysis |
i.e.
the expected business outcomes as a result of the new system.
Training is typically conducted in two phases:
Phase one
takes place in our Technology Lab prior to the "go-live" day.
Groups will be instructed and have the opportunity to
familiarise themselves with new technologies in an
active-learning environment. This is an enabler for go-live
efficiency, whereby users will take advantage of the system to
its full potential from the first instance.
Phase two
is conducted at your premises in parallel with the system(s)
going live. Expert floor-walking engineers will be available to
answer any queries on the new technologies as they arise. |
including media and internet advertising, private databases,
professional user groups and existing contacts.
Resource
Expertise
Through working with our
customers and utilising our in-house technology Labs we are able
to provide further candidate screening through technical tests.
All supply staff and potential candidates are given the
opportunity to develop their skills by taking advantage of
Wirespeed Technology Workshops. This enables us to keep track of
individual’s expertise and thus reciprocate their proficiency
onto our customers. |
